Frequently Asked Questions Q&A

Q&A

Frequently Asked Questions

【Hotel / Guest rooms】
Please tell me the accommodation fees for children and infants.
Children can sleep in the same bed as their parents.Free for children under 3 years old, 3,300 yen per day for children 4 years old and olde…Continue reading
【Hotel / Guest rooms】
Can I check in late?
Last check-in is at 25:00.
【Hotel / Guest rooms】
What payment methods are available for accommodation?
Cash, credit card, QR payment (PayPay, d Payment, Rakuten Pay, etc.)
【Hotel / Guest rooms】
How do I cancel?
Please contact us through your reservation page on the website where you made your reservation or by calling the hotel.
I will cancel it.
A …Continue reading
【Hotel / Guest rooms】
Can I leave my luggage after check-in/check-out?
If you are checking in on the day, we can store your luggage before check-in.
We can also store your luggage after check-out.

Please contact us if you have any questions.

It is a slightly clever AI concierge that answers your questions on behalf of the inn or hotel.

099-214-3600

[Reception hours] 10:00 to 17:00